Have you had a bad experience in a cafe/restaurant? Help needed
Asked by Jennie on 26 July 2010 | Viewed 554 times
Hi there. I am a journalist/editor doing some research for a training course on special dietary needs (including gluten free) designed to teach food service staff how to handle the needs of customers with special requirements better. I would love to chat to anyone who has had bad experiences in cafes/restaurants (given food they cannot eat, waitress ignoring requests, etc.) If you don’t mind sharing your story please email me: jenniescotcher@gmail.com - you could help get it right for the future. Thank you
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Hi
I found out i was a celiac about two years ago now. The worst experience i’ve had dining out was a middle eastern resaturant in Ponsonby called Troy. The staff had no idea what gluten free was and thought i was asking for “free food”. There was one female waitress who spoke english (the rest had very limited english) and pretended to understand what i said, and i thought id made it clear that it all had to be gluten free. I ordered the stuffed mushrooms for an entree and said no breed and this was brought out with the garlic bread actually dumped on the top! I tried to salvage it and gave the bread and the top which it had touched to my husband as we had already waited 40 min for the entree and i was starving. The main was a mixed keebab style meat on rice with salad but they but tabouli with it which contains cous cous and contaminated the entire thing and i didn’t discover this until id already eated half of it as the lighting in the place was really dim. So i ended up with a tummy ache on the way home and was really sick that night - especially not good when you are 7 months pregnant! I had checked with the cheif by phone prior to dinning at this venue and he had assured me there were plenty of gluten free options and advised a few of them, two of which i ordered and they were not.
Posted by Amanda on 05/08/10 at 03:35 PM